Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
We DO NOT accept returns of used products. To be eligible for a return, your item must be unused and in the same condition that you received it ( BRAND NEW ). It must also be in the original packaging. You will be responsible for the costs of shipping the item back to us.
Please ensure you keep the packaging for a minimum of 2 weeks as a return will be rejected if the item is no longer in the original packaging. It is recommended that you keep this for the duration of your ownership of the item, just in case you ever need to send it to us for servicing or repair.
If the item remains unused (brand new) and is within 14 days of the date of delivery, our team will gladly help with this return process. You can submit a return request by contacting our support team via Live Chat or by email at firstname.lastname@example.org The cost to return the scooter is your responsibility.
If your item is having issues and has been used, rest assured that our warranty will likely cover your issue. For more info regarding the warranty and claims process, please consult our Warranty Policy.
A return may be refused or you may be charged for loss in value if goods are returned in a different condition to those when sent. This charge is usually around 20%. If the product has been used the return may be rejected and sent back to you. You will be responsible for the costs of shipping the item back to you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Send us an email at email@example.com and we will guide you through the process. All returns must be approved by us and then sent to Lifty Electrics Ltd 157 Capel Street, Dublin 1, Dublin, Eircode D01F5P1
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (less any delivery fees incurred by us), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (the exact time for this Credit is dependent on the method of payment used).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at email@example.com and we will guide you through the process.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will need to manage the return process on your behalf.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.