We try to process all orders placed on our website within 1 to 2 business days. Orders placed within Monday - Friday (9 am - 1 pm) will start processing on the same day. Orders made after this cut-off time will start processing the next business day. There are no orders being processed or shipped during weekends.
Pre-orders are advance purchases made on products that are scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival at our warehouse. Each item available for pre-order will have its own estimated shipping date (usually detailed on the product page).
The advantage of pre-ordering is that you can guarantee the item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain products can be multiple. For this reason, availability can run out even before the item is physically in stock.
How long will it take to ship out my pre-order?
Waiting times vary from article to article. Once that the item is available in our warehouse, your order will be dispatched within two working days.
Please keep in mind that if you placed an order containing a pre-order item, the entire order will be on hold and dispatched at once.
When does a delay occur and why?
In some rare cases, there may be delays caused by events outside of our control. In the unlikely event of a delay, our Customer Support Team will get in contact with you as soon as possible.
Can I cancel a pre-order item?
No, it is unfortunately not possible to cancel your pre-order under regular circumstances.
This is because upon pre-ordering, we create a special reservation for you with one of our suppliers or manufacturing partners. Once the reservation has been made, it can generally not be cancelled by us.
Please contact our support team at firstname.lastname@example.org for more details.